When should I open a dispute on AliExpress?

If the purchase does not meet the stated specifications or is of substandard quality, you can also open a dispute to get a refund or compensation. Note, however, that if you bought an item based on the photos in the product description rather than the information given there, you could lose the argument. Unfortunately, many sellers tend to add images or photos that make the product appear more advantageous than it actually is. For example, a “long cable” in the product description might actually have much shorter dimensions, so it’s wise to open all available images and check measurements carefully. If the resolution is that you are going to receive a refund, it will start to be processed when the dispute is closed and it will take a few days to receive your money. If you have to make a return, the refund will be completed when the seller receives the product.

Depending on the payment method you have used, the refund will be received differently, but in general it is usually just a positive credit to your balance. But remember that once you accept the proposal, the dispute will be closed and you will not be able to open another one, so make sure that everything else is OK with the order. When you open a dispute you will have to wait a little while for AliExpress to intervene.

Another and final reason why you cannot open a dispute on AliExpress is if you have set the order to finished. Once the order has been finished, you are no longer able to open a dispute. Opening an AliExpress dispute is quite easy, but there are a few things that you need to take into account. There are, in fact, a number of common ‘mistakes’ that customers make, which makes opening a dispute on AliExpress no longer possible. By opening a dispute, AliExpress mediates as it were between you (the buyer) and the seller. How this works exactly and when it is best to open a dispute, you can read in this article.

However, we wish you never to face a situation in which these tips could be useful. The turnaround time for a dispute and coming to a resolution generally takes a few days to a few weeks. For example, it is possible that your order was shipped a short time ago. Before you can open a dispute, your package must have been ‘shipped’ for at least 10 days. So, if you want to open a dispute too soon, you will not see the button/have the possibility to open a dispute. If you follow the above instructions and do not see the button to open a dispute, there could be a few reasons.

You can appeal the decision, provide new evidence, or contact support to reopen the case if you have strong arguments. Click on the “View Detail” button to access detailed information about the order. This is your portal to initiate disputes, track orders, and communicate with sellers. Following these best practices will help ensure your dispute has the most robust case and is reviewed relatively.

The tracking shows the item was delivered, but you did not actually receive it. For example, the package was marked as delivered but wasn’t left at your door. Buying products from Chinese online marketplaces like AliExpress comes with some risks.

Understanding the Dispute Resolution Process

We recommend that you always request an adequate scan here amount of money for the problem you are complaining about. You do not send the goods back to the seller, but the goods will be yours. For the buyers’ peace of mind, AliExpress has a buyer protection policy to inform them about the rights they have. Should you receive a product that isn’t original, you can claim and you’ll get a full refund. It’s of utmost importance that you attach all the evidence you have justifying that it’s not an original product.

You can see the period of the purchase protection on the “View Detail” page. The refund is impossible when purchase protection runs out. Act quickly, provide evidence, and use the tools at your disposal wisely. Once a dispute is opened, the seller has 5 days to propose a solution and resolve your issue.

• If the first dispute is already canceled, from the order details, click on “Open dispute”.
• As well as what evidence to present and what answers to give to representatives of the seller and the platform to win.
• You can also choose to return your order when you’re explicitly advised that you have to assume the shipping.
• Online dispute resolution (ODR) involves the use of technology to facilitate the resolution of disputes between parties.
• It’s always best to communicate with the seller first to resolve any issues amicably before escalating to a dispute.

Platform strives to create a trusting environment for online commerce. Fair complaint resolution is a key element of this strategy. This allows the platform to develop, attract new users and ensure safe and satisfying purchases for millions of consumers worldwide. It’s not enough to know how to open, you need to win a dispute on Aliexpress, read our article on this link. AliExpress strives to resolve disputes fairly, and the platform has an interest in ensuring that the process runs smoothly.

If you accept AliExpress’s or the seller’s proposal, the dispute will be closed, and you will receive your refund. In case of a dispute, it’s important to first negotiate with the seller. If they acknowledge the issue, they will accept the dispute, allowing you to get a refund or replacement faster. With your tracking number, you can stay informed at all times of your package’s location and be ready to act in case of a delivery issue.

Buyer protection and warranties

If the negotiation with the seller fails, involve AliExpress. AliExpress can mediate the dispute to find a fair solution. The resolution process then begins, often involving mediation between you and the seller.

Some sellers will ask you to close the dispute and promise you a refund in other ways. This will not only harm your account’s reputation but also gets you to experience the scam twice. Online dispute resolution (ODR) involves the use of technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. ODR has been gaining traction over the past decade as people are becoming more accustomed to the use of digital means. If you’re in a situation where you need to open a dispute, make sure you follow the dispute process correctly and in order.

If you record the entire unboxing, It is difficult for the seller to claim that you caused the damage.. Also, if your case has multiple defects, focus on the most objective and visible problem for evaluation. The seller plays an important part in ensuring a dispute can be evaluated fairly on both sides of the situation. Their prompt participation and submission of relevant facts are considered by AliExpress. For a damaged item, you would include photos of the broken/damaged merchandise.

What Is AliExpress Buyer Protection and Disputes

It is possible that you will receive this error message after clicking Submit. Nothing happens, go back to the Order detail and there you will see if the form was sent or not. For such cases, it is better to always copy the written text somewhere in the file “sideways” so that you can use it again. Open the list of your orders and find the goods you need to complain about. There may be occasions when seeing that the order doesn’t arrive, you open a dispute.

Choose the problem order in the orders’ list and press the “Open Dispute” button. Before opening a dispute, always make sure there is enough time to hold a dispute. To take benefit of this program and receive compensation for a faulty product or poor service, you need to open a dispute. By keeping a close eye on tracking and maintaining a constructive dialogue, you maximize your chances of resolving any issue calmly and efficiently. From proactive communication with the seller to smartly opening a dispute, each step is designed to protect your interests as a buyer. If your AliExpress package hasn’t arrived, the first step is to contact the seller.

You must also write a text explaining why you are opening the dispute. Once you have completed everything, confirm your complaint by clicking Submit. Return and refund – means that you want to send the goods back to the seller and return the entire amount of money you paid for the goods. However, with this option, you pay the postage back, not the seller. After clicking on Order details, you will see information about the product.

If it does not suit you, clearly explain why and propose a reasonable alternative. Stay open to negotiation to reach a mutually acceptable solution. Indicate the differences between the received product and the description. If the product is defective, describe the problem in detail.